Protection of personal information

Privacy Policy

Last updated: July 15, 2026

Transport MLS places great importance on protecting your privacy. This policy explains how we collect, use, disclose, retain and safeguard your personal information when you visit our website or communicate with us.

1. Information we collect

When you request a quote or contact us, we may collect:

• your name and company name;
• your email address and phone number;
• pickup and destination locations;
• information about your freight, schedule and request;
• any other information you choose to provide.

We may also collect limited technical data, such as device type, browser, IP address and pages visited, when required for security or when you consent to analytics cookies.

2. Purposes of collection

We collect only the information required to respond to requests, prepare quotes, plan or deliver our services, manage the business relationship, improve the site, prevent fraud and comply with legal obligations.

3. Consent

By providing your information, you consent to its use for the purposes stated at the time of collection. Where required by law, we will request separate, clear, free and informed consent. You may withdraw consent, subject to applicable legal or contractual obligations.

4. Cookies and similar technologies

The site uses essential local storage to remember your privacy preferences. Non-essential analytics or marketing cookies remain disabled until accepted. You may change your choice at any time through the “Cookie settings” link in the footer. Declining non-essential cookies does not limit access to the site’s main content.

5. Disclosure to third parties

We do not sell personal information. Information may be disclosed to service providers that help operate the site, process requests or deliver services, only as necessary and subject to confidentiality obligations. It may also be disclosed where required by law.

6. Hosting and processing outside Quebec

Some technology providers may host or process information outside Quebec. In such cases, we take reasonable steps to assess risks and protect the information in accordance with applicable requirements.

7. Retention and destruction

Information is retained only as long as needed for the purposes for which it was collected and to meet legal, tax or contractual requirements. It is then securely destroyed or anonymized in accordance with the law.

8. Security safeguards

We apply reasonable administrative, technical and physical safeguards based on the sensitivity of the information to prevent unauthorized access, use, disclosure, loss or alteration. No system, however, can provide absolute security.

9. Your rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent or request that dissemination cease. You may also ask a question or submit a complaint about our practices.

10. Privacy Officer

Requests must be sufficiently detailed to allow us to respond. We will process requests and complaints within the time limits prescribed by law.

11. Changes

This policy may be updated to reflect changes in our practices, services or legal requirements. The last updated date appears above. Significant changes will be brought to users’ attention through an appropriate notice.

This policy is a model adapted to the current Transport MLS website. It must be completed with the official Privacy Officer’s contact details and validated against the company’s actual tools, providers and practices.